Frequently Asked Questions
Welcome to Always Essential Gifts
Thank you for visiting our FAQ's or Help Center. This help center is designed to provide a complete self-service support option for you. If you can't find your answer please just contact us with your question(s) on our Contact us page or email us at: firstname.lastname@example.org
What colors & sizes do you offer?
This will vary for each product. Please review the color options and choose the color that you like the best. The same for the sizes. Each product might offer different size options so please choose the one you would like the best.
Will my metal product rust?
Our metal products are powder coated. As long as there aren't any blemishes exposing the actual metal, your piece is protected from the elements.
Can you create a custom design for me?
Absolutely, we offer a custom design option. You would complete the form on the customize your own sign page and provide details on what you are looking for and we will work with you on creating your perfect design. You can also email us at: email@example.com
How thick is the steel?
This varies based on the product but it will be listed in the description. Our products are either cut out of 16 gauge or 18 gauge steel.
Contact: I emailed you but did not receive a reply?
We always try to reply to emails within 24 hours, so if you have not heard back from us please check your spam folders within your email account. Our emails sometimes get hidden in there. Look out for emails: firstname.lastname@example.org or email@example.com Check you have provided us your correct email address, otherwise you will not receive our emails.
I want to change an order?
No problem. If you need to edit order items, quantities or your shipping address, please contact us. You must let us know within two hours of placing your order, by emailing us with your order number. If you contact us after two hours of the order being placed, we may already have designed your product. If we are able to make any changes, there will be a $10 re-design fee for custom/personalized work that requires changes.
I want to cancel an order?
No problem. Just let us know within two hours of placing your order, with your order number. We may not be able to accept cancellations once two hours have passed.
How do I track my package?
You can log in to your account created at the time you ordered or you can email us at: firstname.lastname@example.org and we would be more than happy to look or check on it for you.
How long does it take for an order to arrive?
This depends on the product ordered. It typically takes about 7-10 days to produce & prepare your product for shipping. All items ship from the United States. Custom request tend to take longer depending on the details being worked out and the review process of creating exactly what you are looking for. Please review the product for any details regarding estimated arrival or shipping times or if that product has any delays.
I ordered 2+ items, but only received one...where is my other part of my order?
Since we print our designs at a few different manufacturers they may be shipped separately. You may receive one item before the next. Please don't panic if you don't receive all of your items at once...they are on the way.
Tracking shows the items was delivered but I have not received it?
Please email us or contact us from our contact us page so we can research and try to track it down. We cannot refund items that are tracked as delivered.
Please reach out via contact us page with any questions or email us at: email@example.com We look forward to being of service to you.